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Customer service

  • Shipping and Delivery
  • Make a return
  • Payment
  • Contact us

Orders are typically shipped within 24 hours of receiving your order, and shipping takes place Tuesday through Friday. For orders within Italy, we use GLS. For orders abroad, we use DHL. For orders over €5,000, we use Ferrari courier. On the day your order ships, we'll send you an email with a link to track your order. Shipping costs include packaging and postage, and vary based on the total weight and shipping location. If you'd like to purchase multiple items, we recommend grouping them into a single order to pay just one shipping charge.

Pursuant to Article 64 of Legislative Decree No. 205/06, the customer may exercise the right of withdrawal and return the product received, in compliance with the terms and conditions set out below.
The customer shall be entitled to a refund of the price, shipping costs, and return costs in the case of defective products, products that do not correspond to the order placed, or products damaged during transport or due to shipping errors by Capone Shop.

It is possible to return a product for any reason within 10 days from the date of delivery. A return can be requested in two ways:

Once the return request has been made, the item must be placed in its original packaging and include all accompanying materials. We will send the shipping label by email, which the customer must print and attach to the package. We will also arrange the pickup by the courier.

The refund will be issued after the returned products have been received. If the return does not meet the listed conditions, the refund will not be processed. Once the condition of the goods has been verified, the refund will be made within thirty (30) working days using the same payment method used for the purchase; any customs duties will be deducted from the refund amount.

Please note that the integrity of the returned product is an essential condition for exercising the right of withdrawal, and Capone Shop will carry out the necessary checks upon return. The product must be returned together with its original packaging, related documentation, and any additional components, without exception.

Also note that:

  • Upon receiving the order, please check the condition of the packaging. If you notice any damage, accept the goods by writing the following on the delivery note: “ACCEPTED WITH RESERVATION”.

  • In the case of shipments outside the EU, if the customer fails to collect the items from customs, customs duties will be charged to the customer and deducted from the final refund amount.

Items on the website can be paid for via PayPal, Credit Card, or Bank Transfer.
For the latter payment method, it is necessary to contact us via WhatsApp or email.
For orders shipped within Italy under €1000, it is also possible to choose cash on delivery, meaning payment is made directly to the courier upon delivery.

Note: in the case of a bank transfer, products will be shipped only after Capone Shop has received the payment.

Finally, you can choose to collect your order and pay directly in-store.
To discover our store locations, click here.
In-store, customers can pay in cash or by credit card. Once you have decided what to purchase, please inform Capone Shop’s Customer Service via email or WhatsApp of your intention to collect the item from your preferred store. We will then notify you of the date from which the item will be available for pickup. From that date, the customer has a maximum of 10 working days to collect the order. If the order is not collected and paid for within this period, the items will be made available for sale again.

Items on the website can be paid for via PayPal, Credit Card, or Klarna.
For the latter payment method, please contact us via WhatsApp or email.
For orders shipped within Italy and totaling less than €1000, it is also possible to choose cash on delivery, meaning payment is made directly to the courier upon delivery.

Note: in the case of a bank transfer, products will be shipped only after Capone Shop has received the payment.

Finally, it is possible to collect your order and make payment directly in-store.
To find out where our stores are located, click here.
In-store, customers can pay in cash or by credit card. Once you have decided what to purchase, please inform Capone Shop’s Customer Service via email or WhatsApp of your intention to collect the item at your chosen store. We will notify you of the date from which the item will be available, and from that moment, the customer will have a maximum of 10 working days to collect it.
If the order is not collected and paid for within this period, the items will be made available for sale again.