Customer Service

Packages are generally shipped within 1-2 days after receipt of payment and are shipped via DHL.
Whatever kind of shipping you make, we will provide you with a code to check your package online ( www.dhl.it or www.ferrarigroup.net).

 

Shipping costs include packing and shipping costs. Honorary handling is fixed, while transport costs vary according to the total weight and place of shipment, if abroad.
We recommend that you group your items in an order.

. The service that covers the national, European and intercontinental territory

DHL / GLS
for shipments worth less than €1000

Ferrari Group
Via San Giovanni Bosco 10, 15100 Alessandria
Phone: +39 0131 208520

The personal data provided by you during the registration will be processed by the www.caponeshop.it site of Casa Capone Jewelry srl, Via del Ponte – Caprona 1 (Pi) for the following purposes: to allow registration to the site; Send newsletters about marketing campaigns and other communications related to the services provided; carry out statistical and market research; The processing of the customer’s personal data is carried out exclusively by subjects appointed pursuant to Art.30 Law 196/03, and processed through manual, electronic and telematic tools suitable to guarantee security and confidentiality. The customer’s personal data will be stored on media that, if necessary, on paper, in compliance with the minimum security measures imposed by the Decree. 196/03 (cd “Privacy Code). The provision of data is always optional, however, in case of non-issuance of consent to the requested processing, you will not be able to proceed with the purchase negotiation or receive the newsletter. & Nbsp. ; your personal data will not be disclosed, but may be communicated to third parties to comply with legal obligations to comply with orders from public authorities or to exercise a right in court In addition, the data may be communicated to: those responsible for the shipping, delivery and return activities of the purchased products; banks for the management of collections and payments, including providers of remote electronic payment services. the data controller is Casa Capone Jewelry srl, with its registered office in Via del Ponte 1, 56010 Pisa Caprona. pursuant to Art. 7 of Legislative Decree 196/03 has the right to access its data, obtain without delay updating or deletion, to oppose their processing for commercial or advertising.. purposes, as well as request the complete and updated list of all those responsible, writing to: Casa Capone Jewelry srl, Via del Ponte 1, 56010 Caprona (Pi).

Attention: remember to check the status of the packaging at the time of unloading.

 

If you find the packages in poor state, accept the goods with the wording on the delivery note: “ACCEPTED WITH RESERVE”.
In accordance with Art. 64 of Legislative Decree No. 205/06 the customer can exercise the right of withdrawal and return the product received, in compliance with the terms and conditions indicated below.
The customer will be entitled to a refund of the price, shipping costs and return costs is for the return of defective products or delivered products that do not correspond to the Order placed by the customer himself or in case of damage to them due due to transport or errors in shipping by the Seller himself.
The customer who for any reason is not satisfied with your purchase, you are entitled to withdraw from the contract, without any penalty and without specifying the reason, within 10 days from the date of receipt of the purchased product, sending, within this period, written notice of withdrawal in the following ways:

(1) registered letter with acknowledgement of receipt at the following address:
Via del Ponte 1 Caprona, 56010-Pisa

2) by fax at 050-789.032

3) by e-mail to the address [email protected]

MANDATORY receipt /invoice And a label affixed item that you want to make.

FOR LACK OF CAUSE ABOVE SPECIFICATIONS THE WITHDRAWAL CANNOT BE DONE.

If the customer has exercised the right of withdrawal in the manner referred to in the previous point, it is necessary to return the product no later than the fifteenth day following receipt of the product through direct delivery and forwarding of the product to the above premises.
All costs of return of the products are borne by the customer.
The refund will take place at the time of receipt of the package with the returned products, make sure that the products are in the same condition in which you received them, stored in their packaging and complete with all the attached materials. If your return does not meet the listed conditions, the refund will not be made. Once the condition of the goods has been ascertained, the refund will take place within thirty (30) working days by bank transfer or PayPal: from the value of the returned purchase any customs charges will be scaled and the shipping costs will be borne by the customer.
It should be noted that the integrity of the product to be returned is an essential condition for the exercise of the right of withdrawal and that caponeshop.it will comply with the necessary controls upon return. The product must be returned together with its original packaging, documentation, and any add-ons or accessories, without exception.
In the event that all the conditions and obligations referred to in the consumer paragraphs have been fulfilled, the supplier will send an email confirming acceptance of the return.

The customer has the right to choose between different payment methods:
(a) PayPal

 

b) Advance bank transfer in favor of Casa Capone Jewelry srl Via del Ponte 1, 56010, Pisa Caprona- In this case, the products will be shipped after confirmation of the payment

c) In-store payment – the customer can pay and pick up purchases made online directly on the website of Via del Ponte 1 Caprona. The customer can pay in cash or debit cards. On-site payment (and simultaneous in-store abstinence goods) has a limit of 10 business days from the date of purchase, which must be completed within the order. If days no later than 10% of work, the buyer will pay and not pick up the order, all purchased items will be relisted. The purchase contract is perfected through the exact compilation and consent to the purchase manifested through the date “online” membership, subject to the completion of the payment.

d) Payment by credit card via NEXI Circuit

(c) Cash on delivery

Art. 1 Subjects

Supplier: the company Casa Capone Jewelry, Via delPonte 1, 56010 Caprona-Pisa-, C.F. and P.I. 01001430501 (hereafter called Supplier).
Customer: the person identified by the data entered at the time of registration and acceptance of these general conditions (hereafter called Customer).

Art. 2 Subject of the service

Through the e-commerce service, the Supplier makes available to the Customer a virtual store from which it is possible to view and purchase products from the Supplier itself. The Customer will be able to view the electronic catalog and the Supplier’s offers and make purchases at the Supplier according to these conditions of sale.

Art. 3 Acceptance of the general conditions of sale

The customer can purchase only the products that are available from time to time on the Site at the time of access by the customer himself, according to the quantities indicated therein. To make a purchase, the customer, through access to the Site, must first register and then formulate a special order, following the instructions and IT procedures present therein.
At the time of purchase, the customer must provide a personal e-mail address, valid and regularly active.
The general conditions of sale may be updated or modified at any time by www.caponeshop.it which will communicate them through the pages of the website.
The Customer, by electronically sending the confirmation of his purchase order, unconditionally accepts and undertakes to observe, in his relations with www.caponeshop.it, the general conditions of sale, including the payment conditions described below, declaring that he has seen and accepting all the information provided.

Art. 4 Prices and guarantee

All the sales prices of the products marketed are displayed and indicated on the www.caponeshop.it website, the same constitute an offer to the public pursuant to art. 1336 .c..
Unless otherwise indicated in writing, all the prices indicated are to be understood as “INCLUDING VAT” and expressed in Euro. The shipping costs are excluded from the price of the item and, indicated apart, are understood to be borne by the Customer.
The validity of the prices indicated is always and only that indicated by the procedure at the time of forwarding the order to the Supplier.
Products are delivered everywhere in Italy. Abroad, the delivery is made only in the countries indicated in the appropriate list within the Site, where the transport, shipping and insurance costs that the customer must take care to verify before confirming his purchase are also indicated. All the aforementioned costs are understood in full to be borne by the customer, in addition to the selling price of the products. For delivery abroad, in the countries where this is provided, the additional transport, shipping and insurance costs indicated from time to time are due, always at the customer’s expense, in addition to the taxes and/or taxes provided for by the legislation of the transit and/or destination country(s) applicable from time to time.

Art. 5 Payment

The Customer has the right to choose between different payment methods:
(a) PayPal

b) Early bank transfer in favor of: Casa Capone Jewelry srl, via del Ponte 1, 56010, Caprona-Pisa

BANK CR FIRENZE SPA
EN 69Y0616014000 088857560110
In this case, the products will be shipped following confirmation of payment

c) Payment in the point of sale – It is possible to pay and collect purchases made online directly at the headquarters of Via del Ponte 1, Caprona. It is possible to pay in cash or with ATM. The on-site payment (and the simultaneous collection of goods in the Store) is subject to the restriction of 10 working days from the date of purchase, within which the order must be completed. If within 10 working days, the buyer will not pay and pick up the order, all purchased items will be relisted.
The purchase contract is finalized through the exact compilation and consent to the purchase manifested through the date “online” membership, except for the good purpose of the payment.

Art. 6 Telephone order

If the online order leaves you “perplexed” or experiencing difficulties you can use the phone order to make your purchases.

You can call us at 050-788324 from 9.30 am to 12.30 pm and from 4.00 pm to 6.30 pm.
Phone support is not a secure communication channel to transmit critical data such as credit card data for which credit card payments will not be accepted.

Art.7 Delivery methods and times

Caponeshop.it will deliver the requested product to the customer, through couriers and/or shippers of their own trust. In case of absence of the customer /recipient at the time of delivery, a notice will be left and the customer must personally contact the courier or shipper as soon as possible in order to agree on the methods of delivery. Delivery to the customer is usually made by the chosen carrier directly to the customer’s domicile.
At the time of receipt of the goods at home, the Customer must verify the integrity of the package and the quantitative and qualitative correspondence with what is indicated in the accompanying document.
Except in cases of force majeure, the delivery to the customer of the purchased product takes place approximately within 7 (seven) working days from the order or, in any case, within the deadline of 30 (thirty) days from the order.
No liability may be attributed to www.caponeshop.it for delayed or non-delivery due to force majeure or chance.

Art. 8 Customer Obligations

It is strictly forbidden for the Customer to enter false, and/or invented, and/or fictional data, in the registration procedure necessary to activate against him the process for the execution of this contract and the related further communications; personal data and e-mail must be exclusively your real personal data and not of third parties, or fantasy.
It is expressly forbidden to enter third-party data. The Supplier reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of consumers all.
The Customer maintains the Supplier from any responsibility arising from the issue of incorrect tax documents due to errors related to the data provided by the customer, being himself solely responsible for the correct entry.
In case of non-collection of the goods by the customer, the shipping costs and any charges incurred will be borne by the customer, therefore scaled from the amount that will be refunded.

Art.9 Right of withdrawal

In accordance with Art. 64 of legislative decree 205/06 the Customer can exercise the right of withdrawal and return the product received, in compliance with the terms and procedures provided for below.
The Customer who for any reason is not satisfied with the purchase made, has the right to withdraw from the contract entered into, without any penalty and without specifying the reason, within 10 working days from the day of receipt of the purchased product, by sending, within the aforementioned period, written notice of withdrawal with the following methods:

(1) registered letter with acknowledgement of receipt at the following address:
Via del Ponte 1 Caprona, 56010-Pisa

2) by fax at 050-789032

3) by e-mail to the address [email protected]

MANDATORY ATTACH TAX RECEIPT AND LABEL OF THE ITEM YOU WANT TO RETURN.

DUE TO LACK OF THESE SPECIFICATIONS, THE WITHDRAWAL CANNOT BE CARRIED OUT.

If the Customer has exercised the right of withdrawal in the manner referred to in the previous point, he must return the product no later than the fifteenth day following receipt of the product, by direct return and shipping by forwarding the product to the aforementioned location.
All costs of returning the products are borne by the Customer.
It should be specified that the substantial integrity of the product to be returned is an essential condition for the exercise of the right of withdrawal and that caponeshop.it will carry out the necessary checks in this regard at the time of return. The product must be returned together with its original packaging, related documentation and any additional elements or accessories, without exception.
In the event that all the consumer’s conditions and obligations under the previous points have been met, the Supplier will send an e-mail confirming acceptance of the return.
If the right of withdrawal is exercised in accordance with the law and this contract, caponeshop.it will change the shipped item, with another of the same amount as the one returned or higher (paying the increase), in the shortest possible time and in any case within 30 (thirty) days from the date on which caponeshop.it became aware of the exercise of the right of withdrawal by the customer , subject to communication by the customer himself.
If the order placed was by cash on delivery, the IBAN will be required for credit to the bank account.

Art. 10 Validity of communications

The Supplier is not responsible for any fraudulent and unlawful use that may be made by third parties of credit cards or other means of payment, at the time of payment of the purchased products. The Supplier at no time of the purchase procedure is able to know the customer’s credit card details, which will transmit them directly to the payment service manager without intermediates and to which it will be automatically linked, returning to the Supplier’s website at the end of the procedure.
For all online services on the site, the connection costs charged by the Provider used by the Customer for the connection to which the Customer himself must turn to obtain the necessary information are applied.

Art.11 Jurisdiction. Jurisdiction

These general conditions of sale are governed by the laws of the Italian Republic.
The Italian Judicial Authority is competent for each dispute.
With the exception of any provisions that may be required by law, the Court of Pisa will be competent, exclusively.

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