FREQUENTLY ASKED QUESTIONS
How can I pay?
You can pay for the products by PayPal, Credit Card, Bank Transfer. For the latter method you need to contact us via Whatsapp. For orders with shipping in Italy less than € 1000 there is the possibility of using the cash on delivery, or paying directly to the courier on delivery.
How can I track my order?
On the day the shipment takes place we will send an email with the link through which you can track your order.
When will you ship my order?
Usually the shipment takes place 24 hours after receipt of the order. Shipments take place from Tuesday to Friday. So if an order is placed on a Friday evening the shipment will take place on the following Tuesday morning.
What are the delivery times?
Delivery times are 24/48h in Italy from the time of shipment. For foreign countries from 2 to 7 working days. To see the delivery times in your country,
click here
.
Can shipments outside the European Union be subject to taxes or customs charges?
Yes, deliveries to a country outside the European Union may be subject to taxes and customs duties when entering an Extracee country. These taxes do not depend on Capone Shop but on the Customs of the destination country. Any tax and any customs charge shall be borne by the purchasing party. Capone Shop cannot know in advance any taxes and customs duties as they vary from country to country. We therefore invite you to inform yourself before the order of these costs because the lack of collection at customs of the items by the Customer, will determine the charge of customs duties on the final refund.
To which countries in the world are shipments made?
We ship all over the world. To see the delivery times and the cost of shipping costs in your country,
click here
.
How much does shipping cost?
To know the cost of shipping in your country click here.
Can I make a return?
Yes, it is possible to make the return within 10 days from the moment the delivery was made. You can request the return by e-mail to the address info@caponeshop.
com or by contacting us via Whatsapp at +39 3468497240 entering the order number and the reason for the return.
How is the refund made?
The refund is made in the same way that the item was paid.
What are the payment methods?
You can pay for the products by PayPal, Credit Card, Bank Transfer. For the latter method you need to contact us via Whatsapp. For orders with shipping in Italy less than € 1000 there is the possibility of using the cash on delivery, or paying directly to the courier on delivery.
Are the items original and new?
Yes, we are authorized resellers of all the brands on our site. All items are original and new, they are sold in their packaging with warranty and / or certificate of authenticity of the brand.
How does the product arrive?
All items are shipped in their original box with warranty and / or certificate of authenticity of the brand. For all orders we make a gift box, in case you prefer not to receive it, or receive the necessary to make it separately, you must specify it in the notes when ordering.
ORDERS AND SHIPMENTS
How do I purchase an item?
To purchase an item you need to enter the product sheet, click on “Buy now” and follow the instructions below.
How can I pay?
You can pay for the products by PayPal, Credit Card, Bank Transfer. For the latter method you need to contact us via Whatsapp. For orders with shipping in Italy less than € 1000 there is the possibility of using the cash on delivery, or paying directly to the courier on delivery.
How do I enter a promotional code?
At the top of the checkout it says “Click here to enter your promo code”. At that point a drop-down menu opens in which to enter the coupon code. Once the code has been entered, the total to be paid will automatically update with the discounted amount.
What does item in the collection and on occasion mean?
The items “in the collection” are the products that are currently in the collections of the brands, they are not subject to discounts and it is possible to order them in case they are finished on our site. The items in “occasion” are items now out of production with a limited availability in stock and for this they have a discount.
How can I track my order?
On the day the shipment takes place we will send an email with the link through which you can track your order.
Is it possible to give a timetable to the courier?
At the time of the order you can enter in the notes the time at which you would prefer to receive the delivery, we will report it to the courier. We cannot guarantee compliance with the directives on precise delivery times for the latter.
I received an item that was damaged or not to my liking. How can I do this?
It is possible to make a return request within 10 days of the arrival of the object to the email [email protected]
or via the Whatsapp number +39 3468497240.
If the courier does not find me at home, what happens?
In the event that the courier does not find anyone at the delivery, he can agree with the courier for a new delivery or contact us at +39 3468497240.
When will you ship my order?
Usually the shipment takes place 24 hours after receipt of the order. Shipments take place from Tuesday to Friday. So if an order is placed on a Friday evening the shipment will take place on the following Tuesday morning.
Can I change my shipping address?
It is possible to change your address by sending an email to [email protected] only if the shipment has not already started.
What are the delivery times?
Delivery times are 24/48h in Italy from the time of shipment. For foreign countries from 2 to 7 working days. To see the delivery times in your country,
click here.
Can I pick up my order in a store?
Yes, you can arrange a day to pick up your order in the store. To find out which are our points of sale click here.
When will an item be available again?
It depends on the product. In any case by contacting us by email or via Whatsapp at +39 3468497240 it will be possible to request a specific item from us. As soon as the product is available again, we will contact you. The products on occasion, being out of production, once finished will no longer be available in stock.
Is shipping insured?
Yes, we use insured couriers for the value of the item shipped.
Are deliveries also made on public holidays?
No, deliveries take place on weekdays.
Can I enter two different addresses for shipping and billing?
Yes, in the phase of entering your data you must click on “Ship to a different address” by entering the way to deliver the shipment.
I haven't received my tracking code yet. How come?
If you have not yet received the tracking code, it means that the shipment has not yet started. As soon as it is, we will send an email with the link through you can follow your order.
Will the courier always have the change for cash on delivery?
No, payment on delivery must be paid with the exact amount. In addition, couriers do not have to ask for tips or extra money compared to the total order.
Can shipments outside the European Union be subject to taxes or customs charges?
Yes, deliveries to a country outside the European Union may be subject to taxes and customs duties when entering an Extracee country. These taxes do not depend on Capone Shop but on the Customs of the destination country. Any tax and any customs charge shall be borne by the purchasing party. Capone Shop cannot know in advance any taxes and customs duties as they vary from country to country. We therefore invite you to inform yourself before the order of these costs because the lack of collection at customs of the items by the Customer, will determine the charge of customs duties on the final refund.
To which countries in the world are shipments made?
We ship all over the world. To see the delivery times and the cost of shipping costs in your country,
click here.
How do I get free shipping?
In Italy, shipments are free on all items in the collection or for those on the occasion with a value above € 500. For all other countries,
click here.
Which courier is my order shipped with?
For orders in Italy the courier used is GLS. For orders abroad we rely on DHL. For orders over the value of € 5000 we use the courier brings Ferrari values.
How much does shipping cost?
To know the cost of shipping in your country click here.
Can I pay cash on delivery?
Payment is possible only for orders with delivery in Italy that do not exceed the value of € 1000. Just click on the payment method indicated as “Cash on delivery”.
Is it possible to anticipate delivery?
No, the delivery times are the technical ones for order processing and delivery.
Who should I contact for problems with the order?
You can contact us at the email [email protected] or via Whatsapp at +393468497240.
Can I cancel or modify my order?
If the order has not yet started you can write to us at the email [email protected]
or contact us through Whatsapp at +39 3468497240. In this way you can either revoke the order or modify it. In the event that the shipment has already started, it is possible to request the return / exchange once the item has been received.
Can I order over the phone?
Yes, by contacting us at +39 3468497240 we can agree on the product and the payment method so as to complete the order by phone.
Where do you ship from?
The headquarters of Capone Shop is the jewelry Casa Capone Jewelry, which is located in via del ponte, 1 in Vicopisano (Pisa, Italy). To learn more about our reality click here
How do I remove an item from my cart?
To remove a product from the cart, click on the envelope symbol at the top right and on the X next to the item you want to remove from the cart.
RETURNS AND REPLACEMENTS
Can I make a return?
Yes, it is possible to make the return within 10 days from the moment the delivery was made. You can request the return by e-mail to the address info@caponeshop.
com or by contacting us via Whatsapp at +39 3468497240 entering the order number and the reason for the return.
In which cases can I make a return?
Within 10 days of delivery of the item you can make the return for any reason.
When will I receive my refund?
The refund will be made after receipt of the shipment with the returned products. It is necessary that the products are in the same condition in which we first shipped them, stored in their packaging and complete with all the attached materials. If the return does not meet the conditions listed, the refund will not be made. Once the condition of the goods has been ascertained, the refund will take place within thirty (30) working days through the same payment method used by the customer to purchase: any customs charges will be deducted from the value of the returned purchase.
If I receive a damaged item, do I have to pay any expenses?
No, the customer will be entitled to a refund of the price, shipping costs and return costs for the return of defective products or delivered products that do not correspond to the order placed, or even in case of damage due to transport or errors in shipping.
How is the refund made?
The refund is made in the same way that the item was paid.
Can I change an item?
Yes, through the return request within 10 days of delivery of the order and communicating the new product you would like to buy.
When will the new item be shipped?
The item will be shipped after the arrival of the returned product and verification of the integrity of the item. In exceptional cases, in Italy we use the GLS Exchange service. It consists in the prior verification of the object through photographic tests of the integrity of the product and the warranty seals. In that case we will ship the new product and at the same time we will take charge of the returned one.
How should I deliver the package with the returned items?
The object must be stored in the same package and complete with all attached materials. We will send by e-mail the waybill that the customer must print and attach on the package.
Do I have to book the courier for the return?
No, we will book the courier for the return of the object.
PAYMENT
What are the payment methods?
You can pay for the products by PayPal, Credit Card, Bank Transfer. For the latter method you need to contact us via Whatsapp. For orders with shipping in Italy less than € 1000 there is the possibility of using the cash on delivery, or paying directly to the courier on delivery.
Can I pay in cash?
Payment is possible only for orders with delivery in Italy that do not exceed the value of € 1000. Just click on the payment method indicated as “Cash on delivery”.
What are the refund methods?
The refund is made in the same way that the item was paid.
I can't pay by PayPal or Credit Card. What do I do?
By contacting us by phone we will send you our IBAN so that you can make a bank transfer.
If I choose to pay by bank transfer, how long will my order be shipped?
You have to wait until the balance has arrived on our current account to be able to start the shipment. It usually takes 2-3 working days for the payment to be visible on our bank account.
Was the payment of the order successful?
In the event that a payment has not been successful, an email will arrive in which it will be written that the order request has failed.
Is there any surcharge if I decide to pay cash on delivery?
No, the cost of the item and shipping costs will remain the same.
How will I receive the invoice or order receipt?
The receipt (or invoice) of the order can be found inside the package.
Products
Are the items original and new?
Yes, we are authorized resellers of all the brands on our site. All items are original and new, they are sold in their packaging with warranty and / or certificate of authenticity of the brand.
How does the product arrive?
All items are shipped in their original box with warranty and / or certificate of authenticity of the brand. For all orders we make a gift box, in case you prefer not to receive it, or receive the necessary to make it separately, you must specify it in the notes when ordering.
Where can I find the size of the objects?
In the product sheet of the object there are the measurements and relative details. Otherwise by contacting us via email or Whatsapp we will send you more detailed measurements.
How do I choose the right ring size?
To understand which size is most suitable click here.
Do you make engravings on jewelry and/or watches?
No, to have this type of service it is necessary to go to one of our stores. To see the nearest one click here.
I want information about a product feature not on the card. How do I do it?
By contacting us at the email [email protected] or on Whatsapp at +393468497240.
Can I add a gift box to my order?
The product is always shipped inside a gift box. You can request that the card and tape be set apart in the package if you wish, inserting it in the order notes at check out.
Are the items under warranty?
Yes, the duration of the warranty varies from brand to brand.
How do I search for a product on the site?
At the top left of any page you will find a small lens. Clicking on it will open the search bar through which you can search for any object. Otherwise in the top bar the products are divided into the main categories.
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