faq
Frequently Asked Questions
MOST FREQUENTLY ASKED QUESTIONS
Products can be paid for with PayPal, Credit Card, Bank Transfer. For the latter method, it is necessary to contact us via WhatsApp.
On the day the shipment takes place, we will send an email with a link to track your order.
Shipping usually takes place 24 hours after receiving the order. Shipments are made from Tuesday to Friday. Therefore, if an order is placed on Friday evening, shipping will take place the following Tuesday morning.
Delivery times are 24/48 hours in Italy from the moment of shipment. For abroad, 2 to 7 working days.
Yes, deliveries to a country not belonging to the European Union may be subject to taxes and customs duties. These taxes do not depend on Capone Shop but on the Customs of the destination country and are borne by the purchaser.
We ship worldwide.
Yes, it is possible to make a return within 10 days of delivery. The request can be sent via email to info@caponeshop.com or via WhatsApp at +39 3468497240.
The refund is made using the same method with which the item was paid.
Products can be paid for with PayPal, Credit Card, Bank Transfer.
Yes, we are authorized retailers of all brands present on our site. All items are original and new, sold in their packaging with warranty and/or certificate of authenticity from the brand.
All items are shipped in their original box with warranty and/or certificate of authenticity from the brand. For all orders, gift wrapping is provided, which can be excluded or requested separately in the order notes.
ORDERS AND SHIPPING
+To purchase an item, you need to go to the product page, click on "Buy now" and follow the subsequent instructions.
Products can be paid for with PayPal, Credit Card, Bank Transfer. For the latter method, it is necessary to contact us via WhatsApp.
At the top of the checkout, it says "Click here to enter your promotional code". A drop-down opens where you can enter the coupon code. Once entered, the total to be paid will automatically update with the discounted amount.
"Collection" items are products present in brand collections, not subject to discounts, and can be ordered if out of stock. "Sale" items are discontinued, with limited availability and discounted.
On the day of shipment, an email will be sent with a link to track the order.
You can enter the preferred delivery time in the order notes, which will be reported to the courier, but we cannot guarantee compliance with the time.
You can request a return within 10 days of the item's arrival via email at info@caponeshop.com or via WhatsApp at +39 3468497240.
The courier can contact the purchaser for a new delivery or you can contact customer service at +39 3468497240.
Shipping usually takes place within 24 hours of receiving the order, from Tuesday to Friday.
You can change the address only if the shipment has not yet departed, by sending an email to info@caponeshop.com.
In Italy, 24/48 hours from shipment. Abroad, 2 to 7 working days.
Yes, it is possible to arrange a day for store pickup. For stores: click here.
It depends on the product. By contacting us via email or WhatsApp, we can inform you about availability. Sale items will not be available again once sold out.
Yes, we use couriers insured for the value of the shipped item.
No, deliveries are only made on weekdays.
Yes, during checkout you can select "Ship to a different address".
If the tracking code has not been received, it means the shipment has not yet departed.
Yes, such charges depend on the Customs of the destination country and are borne by the purchaser.
In Italy, shipping is free on collection or sale items over €500.
For Italy, the courier is GLS. For abroad, DHL. For orders over €5000, Ferrari.
No, delivery times are the standard technical times provided.
You can contact us via email at info@caponeshop.com or on WhatsApp at +39 3468497240.
If the order has not yet departed, you can write to us at info@caponeshop.com or contact us on WhatsApp. If it has already been shipped, you can request a return/exchange.
Yes, by contacting us at +39 3468497240 we can arrange the product and payment method to complete the order by phone.
RETURNS AND EXCHANGES
+Yes, it is possible to make a return within 10 days from the moment delivery was made. You can request a return via email at info@caponeshop.com or by contacting us via WhatsApp at +39 3468497240, providing the order number and reason for return.
Within 10 days of delivery of the item, you can make a return for any reason.
The refund will be made following receipt of the shipment with the returned products. Products must be in the same condition as we shipped them the first time, placed back in their packaging and complete with all attached materials. If the return does not meet the conditions listed, the refund will not be made. Once the conditions of the goods have been ascertained, the refund will be made within thirty (30) working days using the same payment method used by the customer to purchase: any customs duties will be deducted from the value of the returned purchase.
No, the customer will be entitled to a refund of the price, shipping costs and return costs for the return of defective products or delivered products that do not correspond to the order placed, or in case of damage due to transport or shipping errors.
The refund is made using the same method with which the item was paid.
Yes, through a return request within 10 days of order delivery and by informing us of the new product you would like to purchase.
The item will be shipped after the arrival of the returned product and verification of the item's integrity. In exceptional cases, in Italy we use GLS's Exchange service. This consists of prior verification of the item through photographic evidence of product integrity and warranty seals. In that case we will ship the new product and simultaneously take charge of the returned one.
The item must be placed back in the same packaging complete with all attached materials. We will send the waybill by email which the customer must print and attach to the package.
No, it will be our care to book the courier for the item's return.
PAYMENT
+Products can be paid for with PayPal, Credit Card, Bank Transfer. For the latter method, it is necessary to contact us via WhatsApp.
The refund is made using the same method with which the item was paid.
By contacting us by phone, we will send you our IBAN so you can make a bank transfer.
You must wait for the payment to arrive in our bank account before shipping can depart. Usually 2-3 working days are needed for the payment to be visible in our bank account.
If a payment was not successful, an email will arrive stating that the order request has failed.
The receipt (or invoice) of the order can be found inside the package.
PRODUCTS
+Yes, we are authorized retailers of all brands present on our site. All items are original and new, sold in their packaging with warranty and/or certificate of authenticity from the brand.
All items are shipped in their original box with warranty and/or certificate of authenticity from the brand. For all orders we provide gift wrapping; if you prefer not to receive it, or to receive the materials to do it separately, you must specify it in the notes at the time of order.
In the item's product page there are measurements and related details. Otherwise, by contacting us via email or WhatsApp, we will send more detailed measurements.
To understand which size is most suitable click here.
No, to have this type of service it is necessary to go to one of our stores.
By contacting us at info@caponeshop.com or on WhatsApp at +39 3468497240.
The product is always shipped inside gift wrapping. You can request that the paper and ribbon be placed separately in the package if you wish, by entering it in the order notes at checkout.
Yes, the warranty duration varies from brand to brand.
At the top left of any page you will find a small magnifying glass. Clicking on it will open the search bar through which you can search for any item. Otherwise, in the top bar, products are divided into main categories.