Servizio clienti
Customer Service
We're here to help. Find out everything you need to know about shipping, returns and payments.
Shipping and Delivery
Orders are usually dispatched within 24 hours of receipt, and shipments are made from Tuesday to Friday.
Couriers Used
- Italy: GLS
- International: DHL
- Orders over β¬5,000: Ferrari secure courier
Order Tracking
On the day your order is dispatched, we will send you an email with a link to track your order.
π‘ Tip: If you wish to purchase multiple items, we recommend grouping them into a single order so that you only pay for one delivery.
Delivery Charges
Delivery charges include packaging and postage costs; these vary depending on the total weight and delivery destination.
β οΈ Important: Upon receipt of your order, please check the condition of the packaging. If you find the parcels to be in poor condition, accept the goods and write the following on the delivery note: 'ACCEPTED WITH RESERVATION'
Make a return
Pursuant to Article 64 of Legislative Decree No. 205/06, the customer may exercise the right of withdrawal and return the product received, in compliance with the terms and conditions set out below.
Right of Withdrawal
You can return items for any reason within 10 days from the moment delivery was made.
How to Request a Return
π§ Via Email
π¬ Via WhatsApp
Return Procedure
Once you have requested a return:
- The item must be placed back in the same packaging and complete with all attached materials
- You will receive the waybill via email to print and attach to the package
- We will arrange collection by the courier
Return Conditions
The product must be returned together with:
- Its original packaging
- The relevant documentation
- Any additional components, without exception
β οΈ Important Note: The integrity of the product to be returned is an essential condition for exercising the right of withdrawal. Capone Shop will carry out the necessary checks upon return.
Refund
The customer will be entitled to a refund of the price, shipping costs and return costs for:
- Defective products
- Products that do not correspond to the order placed
- Damage due to transport or shipping errors
The refund will be made within 30 working days following receipt of the shipment with the returned products, using the same payment method used for the purchase. Any customs charges will be deducted from the value of the returned purchase.
β οΈ Non-EU Shipments: Failure to collect items at customs by the Customer will result in customs charges being deducted from the final product refund.
Payment Methods
You can pay for items on the site using the following methods:
Online Payments
- π³ Credit Card - Immediate and secure payment
- π° PayPal - Fast and protected payment
- π¦ Bank Transfer - Contact us via WhatsApp or email for details
π Note: In the case of bank transfer, products will be shipped only after Capone Shop receives the payment.
Cash on Delivery (Italy only)
For orders shipped to Italy below β¬1,000, payment on delivery directly to the courier is available.
In-Store Pickup and Payment
You can collect your order and make payment directly at one of our stores.
Payments accepted in store:
- Cash
- Credit cards
In-Store Pickup Procedure
- Inform Customer Service (email or WhatsApp) of your wish to collect the item at your desired store
- You will receive confirmation of item availability
- You have 10 working days to collect and pay for the order
- If not collected, items will be put back on sale
Contact us
Our Customer Care team is at your disposal for any questions or needs.
Customer Care Hours
π Monday - Friday: 9:30am - 1:00pm / 4:00pm - 8:00pm
π Saturday: 9:30am - 1:00pm
Physical Stores
Capone jewellery has 10 boutiques in Tuscany. Come and visit us to experience our products first-hand and receive personalised advice.
Dispatch within 48 hours
Dispatch within 48 hours of ordering
Free Returns
Returning items is easy and free. Read the terms and conditions
10 Boutiques
We are authorised retailers in Tuscany
Customer Care
Mon-Fri: 9.30am-1.00pm / 4.00pm-8.00pm
Sat: 9.30am-1.00pm