You can pay for the products by PayPal, Credit Card, Bank Transfer. For the latter method you need to contact us via Whatsapp.
How can I track my order?
On the day the shipment takes place we will send an email with the link through which you can track your order.
When will you ship my order?
Usually the shipment takes place 24 hours after receipt of the order. Shipments take place from Tuesday to Friday. Thus, if an order is placed on a Friday evening, it will be shipped the following Tuesday morning.
What are the delivery times?
Delivery times are 24/48h in Italy from the time of shipment. For foreign countries from 2 to 7 working days.
Can shipments outside the European Union be subject to taxes or customs charges?
Yes, deliveries to a country outside the European Union may be subject to taxes and customs charges. These fees do not depend on Capone Shop but on the Customs of the destination country and are the responsibility of the buyer.
To which countries in the world are shipments made?
We ship all over the world.
Can I make a return?
Yes, it is possible to make a return within 10 days after delivery. The request can be sent via e-mail to info@www.caponeshop.com or via Whatsapp at +39 3468497240.
How is the refund made?
The refund is made in the same way that the item was paid.
What are the payment methods?
You can pay for the products by PayPal, Credit Card, Bank Transfer. Cash on delivery (payment on delivery) can be used for orders with shipping in Italy under 1000€.
Are the items original and new?
Yes, we are authorized resellers of all the brands on our site. All items are original and new, sold in their packaging with warranty and/or certificate of authenticity of the brand.
How does the product arrive?
All items are shipped in their original box with warranty and / or certificate of authenticity of the brand. A gift box is provided for all orders, which can be excluded or requested separately in the order notes.
ORDERS AND SHIPMENTS
RETURNS AND REPLACEMENTS
PAYMENT
PRODUCTS
How can I purchase an item? To purchase an item, go to the product page, click on “Buy Now,” and follow the next steps.
How can I pay? You can pay for products via PayPal, Credit Card, or Bank Transfer. For the latter method, please contact us via WhatsApp. For orders shipped within Italy under €1000, it is also possible to choose Cash on Delivery, meaning you pay the courier directly upon delivery.
How do I enter a promotional code? At the top of the checkout page, you’ll see “Click here to enter your promo code.” A dropdown will appear where you can enter the coupon code. Once entered, the total amount will automatically update with the discount applied.
What does “in collection” and “on sale” item mean? Items “in collection” are products from the brands’ active collections, not subject to discounts, and can be ordered even if out of stock. Items “on sale” are discontinued, available in limited quantities, and discounted.
How can I track my order? On the day of shipment, you will receive an email containing the tracking link for your order.
Can I specify a delivery time for the courier? You can include your preferred delivery time in the order notes, and we will notify the courier; however, we cannot guarantee that the time will be respected.
I received a damaged or unwanted item. What should I do? You can request a return within 10 days of receiving the item by emailing info@www.caponeshop.com or via WhatsApp at +39 3468497240.
What happens if the courier can’t find me at home? The courier may contact the buyer to arrange a new delivery, or you can contact customer service at +39 3468497240.
When will my order be shipped? Shipping usually takes place within 24 hours of receiving the order, from Tuesday to Friday.
Can I change my shipping address? You can change the address only if the shipment has not yet been dispatched by emailing info@www.caponeshop.com.
What are the delivery times? In Italy: 24–48 hours from shipment. Abroad: 2 to 7 working days.
Can I pick up my order in-store? Yes, you can arrange a day for in-store pickup. For store locations: click here.
When will an item be back in stock? It depends on the product. By contacting us via email or WhatsApp, we can inform you of availability. “On sale” products will not be restocked once sold out.
Is shipping insured? Yes, we use couriers that insure shipments for the value of the item.
Are deliveries made on public holidays? No, deliveries are made only on working days.
Can I enter different addresses for shipping and billing? Yes, during checkout you can select “Ship to a different address.”
I haven’t received my tracking code yet. Why? If you haven’t received your tracking code, it means your order has not yet been shipped.
Can shipments outside the European Union be subject to taxes or customs fees? Yes, such fees depend on the Customs Authority of the destination country and are the responsibility of the buyer.
How can I get free shipping? In Italy, shipping is free on “in collection” or “on sale” items over €500.
Which courier will deliver my order? In Italy, we use GLS. For international orders, DHL. For orders over €5000, Ferrari.
How much does shipping cost? To find out the shipping costs for your country: click here.
Can I pay cash on delivery? Yes, only for orders within Italy up to €1000, by selecting “Cash on Delivery” as the payment method.
Can delivery be anticipated? No, delivery times follow standard technical schedules.
Who should I contact if there’s a problem with my order? You can contact us via email at info@www.caponeshop.com or on WhatsApp at +39 3468497240.
Can I cancel or modify my order? If the order has not yet been shipped, you can write to us at info@www.caponeshop.com or contact us on WhatsApp. If it has already been shipped, you can request a return or exchange.
Can I place an order by phone? Yes, by contacting us at +39 3468497240, we can agree on the product and payment method to complete the order over the phone.
Can I return an item?
Yes, you can return an item within 10 days from the date of delivery. You can request a return by emailing info@www.caponeshop.com or by contacting us via WhatsApp at +39 3468497240, including your order number and the reason for the return.
In which cases can I return an item?
You may return an item for any reason within 10 days of delivery.
When will I receive my refund?
The refund will be issued after we receive the returned products. The items must be in the same condition as when they were shipped, placed in their original packaging, and complete with all accompanying materials. If the return does not meet these conditions, the refund will not be processed. Once the condition of the goods has been verified, the refund will be made within thirty (30) working days using the same payment method used for the purchase. Any customs duties will be deducted from the refund amount.
If I receive a damaged item, do I have to pay any costs?
No, the customer is entitled to a refund of the price, shipping costs, and return costs for defective products, products that do not correspond to the order placed, or products damaged during transport or due to shipping errors.
How is the refund issued?
The refund will be made using the same payment method that was used for the original purchase.
Can I exchange an item?
Yes, by submitting a return request within 10 days of receiving the order and informing us of the new product you wish to purchase.
When will the new item be shipped?
The new item will be shipped after we receive and verify the integrity of the returned product. In exceptional cases, within Italy, we use GLS’s “Exchange” service. This involves verifying the returned item through photographic proof of its integrity and warranty seals. In such cases, we will ship the new product while simultaneously collecting the returned one.
How should I prepare the package for return?
The item must be placed in its original packaging, complete with all accompanying materials. We will send you a shipping label via email, which you must print and attach to the package.
Do I need to book the courier for the return?
No, we will take care of scheduling the courier pickup for the return.
What are the payment methods?
You can pay for products via PayPal, Credit Card, or Bank Transfer. For the latter, please contact us via WhatsApp.
What are the refund methods?
Refunds are issued using the same payment method used for the purchase.
I can’t complete my payment with PayPal or Credit Card. What should I do?
If you contact us by phone, we will provide you with our IBAN so you can make a bank transfer.
If I choose to pay by bank transfer, when will my order be shipped?
We need to receive the payment in our bank account before shipping your order. It usually takes 2–3 business days for the payment to appear in our account.
Has my payment been successful?
If a payment fails, you will receive an email stating that your order request has failed.
How will I receive the invoice or receipt for my order?
The receipt (or invoice) for your order will be included inside the package.
Are the items original and new?
Yes, we are authorized retailers of all the brands featured on our website. All items are original and new, and are sold in their original packaging with the brand’s warranty and/or certificate of authenticity.
How will the product arrive?
All items are shipped in their original boxes with the brand’s warranty and/or certificate of authenticity. Every order is gift-wrapped; if you prefer not to receive the gift wrapping, or to receive the materials separately, please specify it in the order notes at checkout.
Where can I find the size of the items?
The product page contains all the relevant measurements and details. If they are not available, you can contact us via email or WhatsApp, and we will send you more detailed measurements.
How do I choose the right ring size?
To find out which size suits you best, click here.
Do you engrave jewelry and/or watches?
No, for this type of service you need to visit one of our stores.
I need information about a product feature that’s not listed. What should I do?
All products are shipped in gift packaging. You may request that the wrapping paper and ribbon be included separately in the package by specifying it in the order notes at checkout.
Are the items under warranty?
Yes, the warranty period varies depending on the brand.
How can I search for a product on the website?
At the top left of any page, you will find a small magnifying glass icon. Click on it to open the search bar and look for any item. Alternatively, in the top menu, products are divided into main categories.
